Please note. This role is a work at home role available for New Mexico residents only at this time.
Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team.
Type of Opportunity: Full time
Job Exempt: No
Job is based: Reverend Hugh Cooper Administrative Center
Work Shift: Days (United States of America)
Responsibilities
Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries
Some key responsibilities include:
Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.
Participates as an effective and active team member both individually and in a team environment. Participates in a value-added manner as a team member to internal teams as well as other process improvement teams (i.e. QCC) and initiatives.
Record all calls, mail, email, faxes, walk-in encounters, etc. in appropriate databases to provide meaningful, accurate data for analysis and reporting.
Assist in coordinating (when necessary) meetings with customers or partners for training, contracting, and reporting.
Perform other functions as required.
Requirements
High school/GED diploma
1 year office/business experience
Call Center experience preferred.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to
Benefits
Health insuranceDental insuranceVision insurance
Additional Information
Location Address:
9521 San Mateo NE
Albuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $15.99
Maximum Offer $23.76
Now Hiring: Call Center Representative-Patient Services
Phsorg · Reverend Hugh Cooper Administrative Center