Sr Solution Architect Consultant Sales Engineer

About the role

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world's leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments-testing AI agents with AI agents to catch what scripts can't. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com Cyara's Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara's Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone-we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. We are looking for an experienced Sr. Solutions Architect to join our dynamic team. This role partners closely with Sales to lead pre-sales technical strategy, architect tailored solutions, and demonstrate how Cyara helps prospective customers improve their CX testing and monitoring strategies. You will be instrumental in building trust with senior customer stakeholders, uncovering business and technical needs, and aligning Cyara's capabilities to complex enterprise environments and revenue goals. \n Let's talk about the role and responsibilities: Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts. Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals. Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements. Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies. Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value. Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles. Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements. Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery. Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team. Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team. Let's talk about your skills/expertise: 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, ideally pr