Senior Consultant

Responsibilities

• Client engagement and functional consulting
• Lead and facilitate client workshops to gather, validate, and prioritize business requirements, including identifying high-value AI, Copilot, and agent scenarios
• Translate business needs into functional designs aligned to Dynamics 365 CE best practices
• Advise clients on process optimization using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimizing unnecessary customization
• Act as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
• Support user adoption through strong functional storytelling, demos, and AI change enablement
• Solution design and delivery
• Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
• Produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
• Collaborate with solution architects and developers to ensure functional intent is correctly implemented
• Support data migration, integration design discussions, and testing strategy from a functional perspective
• Lead or support user acceptance testing, including test scenario definition and defect triage
• Delivery excellence and quality
• Ensure solutions align to NTT DATA delivery standards and Microsoft Success by Design principles
• Balance value, scope, effort, risk, and AI readiness when making functional recommendations
• Contribute to on-time, on-budget delivery with high client satisfaction
• Capability building and knowledge contribution
• Mentor and coach consultants on CE functional consulting skills and behaviors
• Contribute reusable assets, templates, and lessons learned to the CE practice knowledge base
• Maintain currency with Dynamics 365 release waves, Copilot capabilities, and Power Platform enhancements
• Actively apply learning from Microsoft guidance and real-world delivery back into practice improvement
• Presales and business development support
• Support presales activities including discovery workshops, solution shaping, and estimation
• Contribute functional expertise to proposals, statements of work, and client presentations
• Identify follow-on opportunities within active engagements and escalate appropriately
• Represent NTT DATA's CE capability professionally in client and Microsoft-facing interactions
• Key Attributes:
• Commercially aware and value-driven in solution design decisions
• Confident facilitator and communicator, able to influence without authority
• Pragmatic problem solver who balances best practice with client context
• Proactive, accountable, and comfortable operating with minimal supervision
• Collaborative team player who actively builds capability around them
• Workplace type :
• Hybrid Working
• About NTT DATA
• Equal Opportunity Employer
• Third parties fraudulently posing as NTT DATA recruiters

Benefits

Additional Information

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA

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