Customer Service - Consumer Manager (13 Months FTC)

About the role

As Customer Service Manager, you will be responsible for delivering an industry-leading customer experience across all customer touchpoints. You will define and execute the Customer Service strategy, ensuring operational excellence across our tiered support model while driving customer satisfaction, loyalty, and commercial growth. You will lead and develop a team of Supervisors and Customer Service Representatives, ensuring resources are effectively coordinated to deliver timely , high-quality resolutions in line with Brompton's brand values. This role combines strategic planning, operational management, commercial awareness, and continuous improvement to ensure the Customer Service function supports business growth and strengthens the voice of the customer across the organisation.