Recovery Coordinator

About the role

As a Front of Entry Worker, you will be the first point of contact for individuals accessing the service, providing a welcoming, professional, and supportive environment. You will play a key role in ensuring that people are guided into the service appropriately and receive the right support from the outset. A core part of the role involves contacting individuals who have been referred into the service, clearly explaining what the service offers, and completing brief initial assessments. This ensures each individual is triaged effectively and allocated to the most appropriate team based on their needs. You will also support key operational duties, including delivering frontline services such as needle exchange provision and completing associated assessments in line with organisational and clinical guidelines. The role requires strong communication skills, empathy, and attention to detail, as well as the ability to manage sensitive conversations with professionalism.