Customer Relations Manager

Responsibilities

• Leading CR process management at assigned stores by observing, installing, and training approved processes.
• Call sales customers to follow up on their experience and satisfaction with their vehicle.
• Listen to incoming calls and coach team members on improving their customer communication skills.
• Provide assistance with administering Employee Satisfaction Survey programs.
• Draft response letters to the DOJ as necessary.
• Maintain a working knowledge of the Performance Dashboard.
• We offer best in class industry benefits:
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts

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Company Intel

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