Customer Relations Manager
ExternalFull-timeOn-siteToday
Excel
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Responsibilities
- Leading CR process management at assigned stores by observing, installing, and training approved processes.
- Call sales customers to follow up on their experience and satisfaction with their vehicle.
- Listen to incoming calls and coach team members on improving their customer communication skills.
- Provide assistance with administering Employee Satisfaction Survey programs.
- Draft response letters to the DOJ as necessary.
- Maintain a working knowledge of the Performance Dashboard.
- We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
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Company Intel
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