Customer Service Advocate (Part Time) - UMC Urgent Care at KingsPark - UMC Physicians

About the role

We are seeking a part-time team member for a high-volume clinic. The Customer Service Advocate serves as direct contact for patients via telephone, in-person, or online platform. The CSA is responsible for scheduling patients, verifying insurance, collecting payments, and exemplifying the Service is our Passion culture. Preferred Characteristics: - Excellent customer service skills - Professional demeanor and appearance - Servant's heart - Punctual and dependable - Works with a sense of urgency Availability Requirements: - Ability to work evenings and weekends - 5PM-9PM two weekday evenings and 5PM-9PM Friday, 9AM-6PM Saturday-Sunday every other weekend (Monday-Thursday = weekday, Friday-Sunday = weekend) Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient. Our Vision: To be the best place to work and the best place to receive healthcare. Essential Functions: - Greets patients - Answers multi-line telephone system in a professional manner - Schedules patients on a walk-in/urgent care schedule - Accurately registers patients using the UMCP computer system - Ensures all documents and forms are presented, explained, and signed at time of registration - Obtains appropriate signed consent forms - Obtains all necessary information to perform benefits verifications - Collects co-pay or amount required at time of service - Works to provide a friendly, calm and professional environment for a sick patient, their family and friends Additional Responsibilities: Additional duties as assigned Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.