SDS Fraud Investigator, Apple Store Online

About the role

You will be responsible for monitoring global fraud transactions, making sound judgments in ambiguous situations, and using your problem-solving skills to take appropriate action. You will work independently in a fast-paced, transactional environment while staying self-motivated and customer-focused. A key part of your role will be engaging with customers or financial institutions to verify orders and fielding inquiries via an inbound phone queue.

Responsibilities

• Analyze and review customer orders to identify and prevent fraudulent activity.
• Contact customers and financial institutions to verify order information.
• Handle inbound calls from customers regarding order status and inquiries.
• Make timely and sound judgments to resolve complex fraud-related cases.
• Collaborate with team members and other groups to stay current on fraud trends and procedures.
• Identify and propose solutions for business process improvements to increase efficiency.

Requirements

• Experience in fraud prevention.
• Experience navigating complex and ambiguous situations.
• Ability to analyze information and solve problems.
• Skill in communicating effectively and concisely, both verbally and in writing.
• Ability to work independently to make decisions and take action.

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Company Intel

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