DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs c
Responsibilities
Storyteller at heart, able to bring our holistic training philosophy to life through clear, engaging, and audience-centered communication.
Serve as a trusted advisor to clients by helping identify not only training needs, but broader opportunities for individual and team development.
Design and deliver sessions that incorporate adult learning principles, behavioral change techniques, and interactive facilitation methods.
Lead compelling, story-driven discussions and workshops on topics such as critical thinking, communication skills, leadership, business development, and more.
Be proficient in AI tools (e.g., ChatGPT, Copilot) and position them within a larger framework of productivity and professional growth, not just tool usage.
Partner with internal and external stakeholders to develop comprehensive training programs and development pathways, not just standalone sessions.
Gather and interpret learner feedback to assess both skill acquisition and behavioral impact, providing actionable insights to clients.
Maintain an engaging, adaptable, and learner-centered presence, even in high-volume or repetitive delivery environments.
Contribute to the evolution of training content by identifying trends in workplace skills, learning needs, and professional development best practices.
Assist with administrative and reporting responsibilities as needed.
Travel to deliver onsite workshops and facilitate in-person development sessions when required.
WHAT WE LOOK FOR
Education - Bachelor's degree in Communications, Business, Education, Psychology, Organizational Development, or a related field
Experience - 5+ years' experience in corporate training, professional development, coaching, or adult education
Language Proficiency - Strong verbal and written English communication skills.
Work Schedule - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual communication platforms.
Other Qualifications
Demonstrated ability to facilitate both technical and non-technical (professional development) training
Strong written and verbal communication skills, with the ability to engage diverse audiences
Experience in public speaking, facilitation, or workshop leadership
Familiarity with adult learning theory, instructional design, or behavior change methodologies preferred
Experience delivering training on topics such as communication, leadership, productivity, or workplace effectiveness strongly preferred
Certifications in Microsoft Office or business applications are a plus, but not the primary focus
Experience with generative AI tools is highly desired, especially in the context of workflow and productivity enhancement
Benefits
Salary Range: PHP 80 ,000 - PHP 9 0 ,000Job Type: Full-timeWork Shift: 8:00 AM - 5:00 PM CST (USA)Workdays: Monday through Friday (USA)BENEFITS OF WORKING WITH USIndustry-leading salary packagesPermanent work-from-home setupCompany equipment providedInternet stipends upon regularizationHMO CoveragePTO credits and service incentive leavesMajor spring and winter company live eventsMonthly employee appreciation virtual eventsCompany-provided career skills training coursesA company culture focused on your personal and professional growth#DCXWorkFromHome Set upPaid time off
Additional Information
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are seeking a highly motivated and detail-oriented DCX Home-Based Training Specialist to support our clients by delivering high-quality training sessions, ensuring smooth coordination of learning programs, and enhancing user adoption of various business applications. This role requires a strong background in training, communication, and technology, along with the flexibility to travel when necessary.
REQUIRED CORE COMPETENCIES
Training Expertise - Effectively delivering engaging training sessions and adapting to different learning styles.
Communication Skills - Strong verbal and written communication skills for interacting with clients and internal teams .
Public Speaking - Experience conducting presentations, webinars, and virtual or in-person training sessions.
Time Management - Ability to prioritize multiple tasks, meet deadlines, and manage training schedules efficiently .
Technical Proficiency - Proficient in Microsoft Office Suite, virtual training platforms (Zoom, WebEx , Teams), and business-related software.
Adaptability - Capable of learning new technologies quickly and transferring knowledge effectively.
Delegatecx · Remote