Operation

Responsibilities

• Handle customer enquiries, service bookings, appointment scheduling, and rescheduling requests.
• Manage and resolve client complaints, feedback, and service recovery cases professionally and promptly.
• Act as the key liaison between clients and the operations team to ensure smooth communication and service delivery.
• Build and maintain strong relationships with residential, commercial, MCST, and corporate clients.
• Coordinate community outreach activities, customer engagement programs, educational talks, and company events.
• Follow up on service reports, quotations, contracts, renewals, and customer requests.
• Assist in planning technicians' schedules and manpower deployment when required.
• Prepare customer communications, notices, newsletters, reports, presentations, and social media updates.
• Monitor customer satisfaction levels and identify opportunities for service improvement.
• Support marketing, branding, and community awareness initiatives.
• Maintain accurate records of customer interactions, service requests, and engagement activities.
• Assist management with administrative duties, project coordination, and special assignments.

Requirements

• Diploma or Degree in Business Administration, Communications, Marketing, Customer Service, or related fields.
• Minimum 1-2 years of experience in customer service, client relations, community engagement, operations coordination, or administrative support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Able to work independently and manage multiple tasks effectively.
• Proficient in Microsoft Office applications.
• Experience in pest control, facilities management, property management, cleaning, or service industries is an advantage.
• Fluent in English; Mandarin and other languages are an added advantage.
• Salary & Benefits
• Basic Salary: $2,000 - $3,000 (depending on experience)
• Performance Bonus
• Annual Leave & Medical Benefits
• Professional Development & Training
• Career Progression Opportunities
• Friendly and Supportive Working Environment
• Working Hours
• Monday to Friday: 7:30am - 5:00pm
• Ideal Candidate
• We are looking for a people-oriented individual who enjoys interacting with customers, solving problems, coordinating operations, and building long-term relationships with clients while supporting the company's growth and reputation.

Additional Information

Job Title: Community Engagement & Client Relations Coordinator Location: Singapore Employment Type: Full-Time Job Summary Eminent Pest Control Pte. Ltd. is looking for a proactive and customer-focused Community Engagement & Client Relations Coordinator to strengthen relationships with clients, residents, MCSTs, managing agents, and business partners. The role combines customer service, community engagement, operations coordination, complaint handling, and client relationship management to ensure excellent service delivery and customer satisfaction.

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