Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment
Serving as the branch's facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders
Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters
Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises
The skills you'll need
In addition, you'll need:
Experience preferably in delivering a multitude of property and facilities-related activities at a high pace
Experience delivering successful customer experience and service performance improvement initiatives
To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4
To hold an Institution of Occupational Safety and Health (IOSH) certification - if you don't, this can be provided
A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification
Hours
35
Job Posting Closing Date:
08/06/2026
Ways of Working:Hybrid
Benefits
Health insurance
Additional Information
Join us as a Senior Facilities Manager (Branches), North London & East Anglia
Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives
Drive efficiency and sustainability by monitoring service costs, supporting energy‑saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness
Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers
You'll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year
Royal Bank Of Scotland · London, UK