Program Manager - Marketing Communications

Responsibilities

• Communications Systems & Channel Ownership
• Own end-to-end operations of communications platforms, including intranet (SharePoint or similar), email/newsletters, and enterprise social tools (e.g., Viva Engage or equivalents)
• Ensure seamless integration across channels to create a cohesive employee communications experience
• Define and enforce standards for content structure, publishing, and usability
• Maintain consistent, user-friendly channel experiences aligned to business objectives
• Content Operations & Publishing
• Own the full publishing lifecycle: intake → production → approval → publishing → distribution
• Design and implement scalable workflows for content delivery
• Establish QA, formatting, and publishing standards across channels
• Partner with communications leads to tailor messaging by audience and platform
• Ensure high-quality "last-mile" execution across all communications
• Automation & Workflow Architecture
• Design and implement automated workflows using tools such as Power Automate
• Identify manual or inefficient processes and replace them with scalable systems
• Build automation solutions for:
• Content intake and approvals
• Publishing and distribution
• Reporting and performance tracking
• Document and standardize workflows for reuse and scalability
• AI Enablement
• Integrate AI tools (e.g., Copilot or similar) into communications workflows
• Develop AI-assisted solutions for:
• Content drafting and summarization
• Reporting and insights
• Knowledge capture and reuse
• Test, validate, and scale AI use cases to improve efficiency and quality
• Drive adoption of AI-enabled practices across the organization
• Measurement & Reporting
• Define and own communications measurement strategies
• Standardize reporting across channels (email, intranet, events, surveys)
• Deliver actionable insights to improve engagement and performance
• Identify trends and recommend optimizations
• Communications Planning & Coordination
• Own communications calendar and publishing cadence
• Track timelines, dependencies, approvals, and risks
• Ensure alignment across stakeholders, deliverables, and deadlines
• Process Design & Continuous Improvement
• Evaluate and redesign workflows to reduce inefficiencies and manual work
• Establish scalable operating models for communications delivery
• Continuously refine systems based on feedback and performance data
• Consistency & Execution Alignment
• Translate communications strategies into structured execution plans
• Ensure consistency in messaging across channels and audiences
• Identify gaps, overlaps, and opportunities for process improvement
• Budget Tracking & Process Desig

Benefits

Additional Information

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. In This Role In this role, you will lead the design, ownership, and optimization of internal communications operations, systems, and delivery channels for a large, global marketing organization. You will focus on building scalable, structured communication processes that ensure messaging is delivered clearly, consistently, and effectively across multiple platforms. Acting with a high level of independence, you will partner closely with communications stakeholders to translate strategy into repeatable execution-owning the tools, workflows, and systems that power end-to-end communications delivery. This role blends communications operations, systems design, automation, and AI enablement to modernize how organizations communicate at scale.

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