Global OT Partner Enablement

About the role

The Global OT Partner Enablement Lead is accountable for establishing and governing the strategic technical framework by which external partners deliver operational and capital OT services across GxP manufacturing and laboratory systems, including PCS, MES, OSI PI, and LIMS platforms. This role provides global governance for the technical aspects of supplier relationships, ensuring that master service agreements, quality plans, service agreements, maintenance agreements, partner KPIs, and platform lifecycle commitments are aligned to the enterprise OT strategy and consistently applied across all sites. Additionally, this role is responsible for defining and managing the shared services operating model for OT partners, including enterprise services management and the global T1 project contracting templates used across all platforms, and for coordinating closely with functional contract owners so that partner performance, scope, and deliverables support reliable, compliant, and cost-effective execution of both operational support and capital project work throughout the OT ecosystem. Global OT Partner Governance & Shared Service Model - Establish and maintain the global governance framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models. Define roles, responsibilities, and interfaces between Tier 1 partners, shared services, and internal teams to avoid overlap and gaps. Ensure partner governance practices (reviews, escalations, approvals) are consistently applied across all regions and sites. Drive adherence in collaboration with DQ and CSV to GxP, safety, and regulatory expectations in all partner-delivered services and projects. Enterprise Services & Shared Services Structure- Design and oversee the shared services structure for OT partner-delivered services (run, maintain, enhance) across PCS, MES, OSI PI, LIMS, and related platforms. Define the global OT service catalog, SLAs/KPIs, and RACI for internal teams, shared services, and external partners. Coordinate with global and site stakeholders to ensure services are right-sized, sustainable, and cost-effective. Monitor service performance data and drive improvements in reliability, responsiveness, and quality of shared and partner-delivered services. Contracting, MSAs & Project Templates- Own and maintain global master service agreements, quality plans, service agreements, and maintenance agreements for strategic OT partners and shared services. Develop, standardize, and continuously improve project contracting templates for use across all OT platforms and project types. Partner with At-site E&M, Legal, Procurement, and functional contract owners to ensure contracts clearly define scope, deliverables, compliance, and pricing structures. Periodically review and refresh contract terms to reflect evolving business needs, risk posture, and partner performance. Partner Project Delivery Management- Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates, and governance. Establish expectations for partner project governance, documentation, testing, and handover to operations for all partner-led projects. Capture and feed partner related project lessons learned into global standards, templates, and partner governance processes. Platform Lifecycle & Enterprise Alignment- Ensure partner and shared service agreements support the full lifecycle of OT platforms (introduction, expansion, upgrades, decommissioning). Align partner responsibilities with platform roadmaps for PCS, MES, OSI PI, LIMS, and other OT enterprise applications. Coordinate with OT Architecture, I&T, and platform owners to confirm lifecycle activities are contractually defined, resourced, and scheduled. Track execution of lifecycle activities and drive corrective actions when deviations from standards, timelines, or quality expectations occur. Local Alignment with the Global Partner & Shared Service Model- Drive adoption of the global partner and shared service model at sites, ensuring local teams understand and operate within defined roles, processes, and contracts. Partner with site Engineering, Automation, and Operations leaders to align local use of shared services and partners with the global model. Identify local exception or special cases, and work to harmonize them or formalize controlled exceptions. Provide coaching, communication, and change management support to reinforce the global partner and shared service strategy at the local level. Performance Management & Strategic Relationship Leadership- Define and maintain enterprise KPIs, scorecards, and review cadences for strategic OT partners and shared services. Lead periodic performance and business reviews with partners and shared service leaders to address issues, risks, and opportunities for improvement. Act as the primary escalat