Director, Client Relationship Manager - Dow Jones Energy

About the role

Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. In this non-traditional account management role, you will be a cross-functional, client-facing partner focused on elevating the quality and consistency of how Dow Jones Energy engages with its most important customers from day-to-day interactions to long-term strategic partnership. You will work closely with Sales, Product, and Editorial teams to deliver a cohesive client experience and ensure that the full value of the Dow Jones portfolio is realized by each account. You will report to the SVP, Head of Sales. Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high-stakes commercial decisions in volatile and fast-evolving markets. You Will: Champion a culture of exceptional client engagement within your assigned accounts Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross-sell, upsell, and strategic account expansion Translate client insights and market knowledge into actionable commercial strategies Ensure clients are supported through the full commercial lifecycle - from onboarding & adoption through retention & renewal Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise-wide licenses Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams Maintain accurate and current visibility into account health, renewal risk, and expansion opportunities Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels You Have: At least 12 years' experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services A genuine passion for client engagement and a track record of building long-term, growth-oriented partnerships The cross-functional leadership experience necessary for bringing people together and aligning competing priorities to achieve shared goals Analyzing and interpreting usage data, account trends, and market signals to inform client strategy Experience identifying expansion opportunities and translating client insights into actionable commercial recommendations Ability to translate complex product capabilities into clear value propositions, and build credibility at every level a client's organization Proven experience engaging directly with internal and external c-suite stakeholders A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision-making of energy market participants Experienced with Salesforce (preferable) and/or other CRM platforms