Hands-on experience administering Okta-SSO, provisioning, and app integrations
Experience with Google Workspace, Office 365, and Slack administration
Experience supporting conference room and AV environments, including Zoom Rooms
Working knowledge of networking fundamentals and basic network troubleshooting
Experience with cloud platforms (Azure, AWS, or GCP)
Excellent communication skills-you can explain technical issues to anyone
Strong organizational skills and ability to juggle multiple priorities
Proven track record of taking ownership and driving issues to resolution
ITIL 4 foundation or familiarity with ITIL best practices
Scripting experience with PowerShell, Bash, or Python
Experience supporting Linux workstations or environments
IT certifications (CompTIA A+, Network+, Microsoft certifications)
Experience supporting engineering or research teams
We offer competitive compensation. The base salary range for this role determined based on location, experience, educational background, and market data.
Salary Range: total compensation goes beyond base salary, it also includes a new hire equity grant, annual performance-based equity, and other rewards that recognize your impact and contribution.
$93,000 - $130,000 USD
Benefits
Comprehensive Health Care Plan (Medical, Dental & Vision)Retirement Savings Matching ProgramLife Insurance (Basic, Voluntary & AD&D)Generous Time Off (Vacation, Sick & Public Holidays)Paid Family LeaveShort Term & Long Term DisabilityTraining & DevelopmentCommuter BenefitsFlexible, hybrid workHealth insuranceDental insuranceVision insurancePaid time offRemote work optionsFlexible scheduleEquity / stock options
Additional Information
Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world's first 3D-stacked photonics engine, Passage™, capable of connecting thousands to millions of processors at the speed of light in extreme-scale data centers for the most advanced AI and HPC workloads.
Lightmatter raised $400 million in its Series D round, reaching a valuation of $4.4 billion. We will continue to accelerate the development of data center photonics and grow every department at Lightmatter!
If you're passionate about tackling complex challenges, making an impact, and being an expert in your craft, join our team of brilliant scientists, engineers, and accomplished industry leaders.
Lightmatter is (re)inventing the future of computing with light!
We're looking for a Senior IT Support Engineer to join our User Services team in Mountain View. This is a hands-on, broad-scope role: you'll be the primary technical resource for our employees-onsite and remote-while also owning the core systems and infrastructure that keep the company running.
Day to day, you'll split your time between resolving support tickets and administering the platforms behind them: cloud and productivity suites, identity management, our endpoint/MDM fleet, and conference room/AV environments, along with procurement and deployment of new hardware. You'll report to the Head of User Services and partner closely with the broader IT team on company-wide rollouts and larger projects.
This is a senior individual-contributor role. We expect you to take full ownership of your areas, drive issues to resolution independently, and set the standard for how we support a fast-growing, highly technical user base. This position requires onsite presence five days per week in Mountain View.
Lightmatter · Mountain View, CA