Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
Provide customer follow-ups.
Initiate telephone calls to customers to generate sales.
Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
Code and input customer orders, pricing information and additional data into the computer system.
Create sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance cash register daily.
Research credits, returns, and late payments as needed.
Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
Handles special orders and advanced pricing; assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Responsible for supervising a team of 4+ associates (direct and indirect reports), with responsibility for budgeting, goal setting, and performance management, including providing feedback and input on hiring and terminations.
Required For All Jobs
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to Company's commitment to workplace safety.
Participate in and complete assigned trainings.
Education Qualifications
High School Diploma or GED required.
Associate's Degree preferred.
Equivalent work experience may be considered in lieu of educational prerequisites.
Experience Qualifications
4-6 years experience in building materials supply specifically within distribution operations and sales support required.
1-3 years supervisory experience in a customer oriented environment required.
Demonstrated selling or operations experience required.
Hands on experience in building supply, construction or distribution industry required.
Skills and Abilities
Knowledge of business management operations including purchasing, sales and personnel management.
Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment.
Good math skills needed.
Computer competency and good customer relations skills are required.
Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes.
Computer literate with Microsoft Office products.
Ability to read material take-offs, estimates, blueprints, and other such documents.
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Building Your Career With Benefits:
The Usual. Medical, Dental and Vision (starting the 1st of the month after 30 days).
The Good. 401(k) with company match.The Best. Paid Time Off and Closed Holidays.
Even Better. Employee Discounts and Company Cookouts.
How do we top that? We support your educational and career goals with our continuing education programs, paid training, and promoting from within.
Founded in 1866, Deering Lumber operates three locations in Maine, supplying building materials to customers across southern and coastal Maine and along the New Hampshire Seacoast.
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A Brief Overview
The Inside Sales Supervisor is responsible for providing leadership and direction for the delivery of services and support by the inside sales representatives to customers, vendors and fellow associates as well as manage, plan, and direct the overall service related issues and concerns related to the builder accounts and customer service.
Uslbm · Biddeford, ME