Platform Delivery Excellence - Lead Operational Excellence Specialist

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WHAT MAKES US, US SimCorp delivers a world-leading integrated investment management platform, serving 40% of the top 100 financial companies globally. Through SaaS and on-premise solutions, we empower clients-from central banks to asset managers-with flexibility, efficiency, and reliability. Our Global Delivery Centers, located in Manila, Noida, Kyiv, Warsaw, and Mexico City, ensure 24/7 client support. SimCorp, a subsidiary of the Deutsche Börse Group, employs over 3,000 people worldwide and is committed to platform leadership, SaaS acceleration, and ecosystem scaling, with operational excellence driving client service quality and reliability. Why is this role important to us? The Lead Operational Excellence Specialist plays a pivotal role in ensuring high-quality, reliable, and consistent operational service delivery across SimCorp's PaaS operations. The role is incident-driven, requiring lead response during critical incidents to drive timely resolution while minimizing client impact. In addition to Incident Management, the role encompasses Problem Management, driving root cause analysis, preventive measures, and continuous improvement initiatives, and Change Management, including both reactive changes and planned changes across hosted environments, ensuring proper governance, risk mitigation, and minimal service disruption. The specialist is expected to: Serve as the single point of escalation for operational incidents, coordinating resources, running incident bridges, and providing timely communication to stakeholders. Lead the execution of Problem Management processes, including Post-Incident Reviews (PIRs), Root Cause Analyses (RCAs), and knowledge base contributions to reduce recurrence and improve service resilience. Plan, review, and implement Change Management activities across hosted environments, ensuring all changes are aligned with governance policies and client expectations. Collaborate closely with internal teams, global peers, and external vendors/hosting partners to maintain operational performance, address issues, and promote best practices. Share knowledge broadly and contribute to refining operational processes to drive continuous improvement across global operations. This role requires a decisive and resourceful professional who can balance direct operational execution with strategic oversight to ensure clients consistently receive reliable, predictable, and high-quality service. What You Will Be Responsible For Incident Management: Lead resolution of critical incidents, orchestrate resources, manage communications, and escalate when necessary. Problem Management: Identify trends, drive root cause resolution, and share lessons learned to prevent recurrence. Change Management: Plan and implement changes across hosted environments, ensuring risk is mitigated and service disruption minimized. Vendor & Partner Coordination: Manage hosting partners and vendors to meet service commitments and escalate urgent issues. Continuous Improvement: Promote best practices, contribute to training, and enhance operational excellence across the organization. What We Value 6-8+ years of operational experience with mission-critical services. ITIL certification or equivalent practical experience in Incident, Problem, and Change Management. Well-developed analytical, planning, and decision-making skills. Committed to accountability, collaboration, and taking action when needed. Effective written and oral communication abilities tailored to multicultural team environments. Familiarity with agile methodologies and global team collaboration.