Respond to Sales onboarding enquiries and troubleshoot questions fast.
Maintain onboarding documentation, FAQs and process updates.
Manage the Implementation Team SharePoint and keep content current.
Administer DocuSign access, templates and compliance requirements.
Support reporting, data requests and onboarding administration.
Identify process gaps and contribute to continuous improvement initiatives.
Requirements
Strong admin and coordination skills with excellent attention to detail.
Confident communicator who can liaise across teams.
Resilient, positive and able to juggle competing priorities.
Customer-first mindset with a passion for making things simpler.
Experience using Microsoft Office, Salesforce, SharePoint and DocuSign (or willingness to learn fast)
Why Apply?
Because this role is right at the heart of customer onboarding where first impressions are made, deals are activated, and customer relationships begin.
Interested? Reach out to Michelle Malone in TGE Talent team for a confidential chat.
About Team Global Express
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Benefits
Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave
Additional Information
NOTE: Flexible on location for this role VIC, NSW or QL.
2 x roles available one for Freight & one for Parcels.
Love being the go-to person who keeps things running smoothly?
We're looking for a sharp, proactive Customer Onboarding Advisor to support our onboarding and implementation team helping deliver a seamless start for new customers and making sure our internal processes stay tight, current and customer ready.
This is a great opportunity for someone who enjoys fast-paced problem solving, supporting stakeholders, improving processes, and being at the centre of customer onboarding activity.
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