Product Support Specialist 1

Benefits

Additional Information

Join the Team Modernizing Medicine At ModMed , we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year" 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: Job description for Product Support Specialist I role About ModMed At ModMed, we're not just building software-we're reimagining the healthcare experience. Founded by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we placed doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. When you join ModMed, you're joining an award-winning team of passionate problem-solvers. Our vision is a world where the software we build increases medical-practice success and improves patient outcomes. We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Why This Role Exists As a Product Support Specialist I , you are the face of ModMed and a critical advocate for our clients. You aren't just answering help tickets-you are helping medical practices save time and navigate their workflows smoothly so they can focus on what matters most: patient care. In this role, you will align your passion with a purpose, turning complex software questions into moments that create customer delight . What You'll Do (Your Impact) Create Customer Delight: Act as the frontline of support and a trusted advisor, responding to client inquiries via phone, email, and chat with an empathetic, "client-first" mindset. Innovate Boldly & Solve Problems: Troubleshoot and resolve software-related issues by leveraging deep product knowledge and analytical thinking to perform root cause analysis. Save Time: Efficiently master our system workflows, accurately documenting and tracking technical issues to drive quick resolutions for our users. Collaborate Globally: Work timely and effectively with cross-functional internal teams to escalate complex issues and ensure no client is left behind. Drive Continuous Improvement: Proactively suggest enhancements to our Standard Operating Procedures (SOPs) and internal tools to level up team efficiency and user satisfaction. Think Big, Have Fun, Do Good: Bring your authentic energy to the team every day, staying curious about new product updates and contributing to a positive, collaborative culture. What You Bring to the Team We believe that diverse backgrounds bring unique perspectives. If you meet most of these qualifications, we encourage you to apply: Experience: 1-2 years of experience in a client-facing technical support, customer service, or healthcare-related role. Education: A Bachelor's degree is mandatory, but equivalent practical/technical experience is highly valued. Technical Savvy: Comfort with software troubleshooting. Experience with Apple ecosystems (Mac, iPad, iOS) and ticketing platforms (like Zendesk, Jira, or Salesforce) is a plus. Communication Style: Excellent verbal and written communication skills with the ability to convey technical concepts simply and empathetically. Bonus Points: Prior experience working within a medical practice or with Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems. Our Core Values: Life at ModMed We build tools and culture around the beliefs that drive us daily: Create customer delight. We go above and beyond for our users. Save time. Because in healthcare, every minute matters. Innovate boldly, then make things happen. We embrace creativity and turn ideas into action. Align passion with purpose. We love what we do because it makes a real-world difference. Think big. Have Fun. Do good. We maintain an inclusive, lively environment while making a positive impact on global healthcare. ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. How would you like to refine this? For example, we can specify if this is for the Clinical or Practice Mana