As an Operations Support Executive, you'll provide essential back-office support that keeps our customer-facing teams running smoothly. You'll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience. This role will be focused on our US market and you will work hours to match US day time (6.30pm to 3.30am IST). This role is also a fully remote role.
Responsibilities
Manage a variety of operational and administrative tasks to support the Customer Operations team.
Process payment adjustments and other changes with a high level of accuracy.
Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly.
Spot opportunities to automate or streamline tasks and share ideas for operational improvements.
Uphold Liberis values-open, interested, proactive and bright-in every interaction.
Requirements
Previous experience in an operations, administrative, or back-office role-ideally in financial services or fintech (though not essential).
Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment.
Strong attention to detail and a proactive approach to problem-solving.
Comfortable working with data and numerical information in Excel to support investigations and reporting.
Skilled in using modern business tools (Salesforce or similar CRM/ops systems).
Collaborative mindset and a genuine interest in helping colleagues succeed.
Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed.
Benefits
Remote work options
Additional Information
About Blenheim Chalcot
Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million.
About Liberis
Liberis was founded and is backed by Blenheim Chalcot.
Liberis is on a mission to supercharge the power of small businesses around the world by delivering the financial products they need to grow, through our global network of partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers' real-time needs and build technology that enables partners to offer tailored funding and financial products. To date, we've funded almost 50,000 small businesses with over $2bn - but we believe this is just the beginning.
Blenheimchalcotindia · Mumbai, India