Enterprise Community Lead

External

Anthropic · San Francisco, CA

Full-timeOn-site2d ago

CRMSAFe

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About the role

The Enterprise Community Lead is the owner of Anthropic's enterprise community function: the set of programs that organize the practitioners inside our most important accounts, activate them as internal advocates, and connect them into educational peer communities. You'll define this motion for Anthropic - the portfolio of programs, the operating model, the cross-functional system, the metrics that tie it to the business - with the goal of driving production adoption and usage. You'll join the Community team within Anthropic's Enterprise Marketing organization and own the enterprise community function end to end: strategy, program design, member experience, operations, cross-functional coordination, and measurement. The team operates as a hub-and-spoke model with regional and functional leads; you'll be the functional owner of the enterprise community motion, sitting at the intersection of Sales, Customer Success, GTM, and Product.

Responsibilities

Requirements

Have built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies, and can point to the business outcomes they drove

Have defined the motion, not just executed someone else's playbook: you've taken a company from zero on practitioner community and built the strategy, the operating model, and the team

Bring strong, earned opinions about what makes these programs work, including the give/get structures that keep champions engaged long term

Understand how enterprise GTM works, and are comfortable operating across Sales, Customer Success, Product, and Marketing

Have run cross-functional programs where you don't own most of the inputs and still make them feel cohesive

Are equally comfortable in a spreadsheet, a strategy review, and a DM conversation with a Champion that makes them feel seen

Can build trust with technical practitioners, write clearly, and hold a room with both a Staff engineer and executives

Are energized by ambiguity and building from scratch

Built or led a recognized champions or advocacy program at companies known for the model

Experience with bottoms-up, product-led, or community-led growth motions inside an enterprise sales org, ideally including the transition from PLG to enterprise

Background in community, customer marketing, customer advocacy, customer education, customer enablement, or developer relations, with the operational depth to go beyond content production

Experience with developer tools, AI products, or both

Experience standing up a function - not just a program - from zero in a high-ambiguity, high-growth environment

Familiarity with the tooling that makes these programs run: Slack, community platforms, advocacy platforms, CRM workflows, and the operational glue between them

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$1 - $2 USD

Logistics

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the rol

Enterprise Community Lead

About the role

Responsibilities

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