Field Claims Representative III Investigator- Investigative Services

About the role

We're looking for a Field Claims Representative III Investigator to join our growing Investigative Services team What you'll do here: Investigate relatively complex claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties. Handle field tasks on behalf of telephone adjusters. Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process. Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage. Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage. Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims. Maintain current knowledge of insurance products, as well as appraisal or investigation. What you bring to the table: Minimum 5 years insurance claims adjusting experience. Demonstrates a passion for customer service with strong written and verbal communication skills Self-motivated and goal oriented, capable of working in a fast paced and changing environment Strong aptitude for technology with excellent computer skills Demonstrates strong problem solving and troubleshooting skills Valid driver's licence with a good driving record Can travel on short notice Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work