Intern - Year Round (Desktop Risk & Vulnerability Remediation)

About the role

Perform risk and vulnerability remediation & mitigation on end-user computing devices. Plan, install, and/or support ETS equipment to include (but not limited to) workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform complex/unusual tasks with broad latitude and scope. This is a year-round, Full or Part -Time, flexible internship based on school schedule. ***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. - FORTUNE 100 Best Companies to Work For® 2026 - Yello and WayUp Top 100 Internship Programs 2025 - Computerworld® Best Places to Work in IT 2026 - Most Loved Workplace - America's Top Most Loved Workplaces® 2025 - 2025 PEOPLE® Companies That Care - Newsweek Most Trustworthy Companies in America 2026 - Military Times 2025 Best for Vets Employers - Forbes® 2026 America's Best Large Employers - Forbes® 2025 America's Best Employers for New Grads - Forbes® 2025 America's Best Employers for Tech Workers - 2025 RippleMatch Campus Forward Award Winner for Overall Excellence - Military.com Top Military Spouse Employers 2025 - 2026 Handshake Early Talent Award - Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual

Responsibilities

• Serve as the initial contact for vulnerability related issues and answering questions regarding software/hardware vulnerabilities in the End User Computing environment
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
• Imaging of desktop and laptop computers - knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)
• Conduct remote and in-person vulnerability remediation/ troubleshooting
• Update desktop applications to meet compliance requirements and user needs
• Perform monthly patch remediation on non-compliant workstations
• Clearly and thoroughly document vulnerability remediation efforts within NFCU's IT Service Management tool (ServiceNow) and track any escalations
• Resolve vulnerability tickets
• Troubleshoot non-patch related vulnerabilities on workstations (persistent and non-persistent)
• Patch workstations/ Perform patch remediation (update all workstations to the current compliant patch version)
• Update Issue Tickets with action plans/ remediation plans
• Interface with vendors to facilitate vulnerability remediation efforts
• Continually evaluate opportunities to improve efficiency and effectiveness
• Troubleshoot hardware and software on vulnerability related issues
• Ensure compliance with Navy Federal Credit Union information security standards and best practices
• Performs other related duties as assigned
• Able to complete assignments within target deadlines

Requirements

• Pursuing a program in Business Administration, Information Technology, Cyber Security or related field
• Basic understanding of AI Prompts/ LLM
• Novice understanding of navigating through various operating systems, file pathways, and registries (Windows OS, MacOS, Linux, etc)
• Possesses verbal and written communication skills
• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Minor experience in presenting technical solutions and/or recommendations
• Novice knowledge of technical inter-relationships between software/hardware and desktop/Host systems
• Novice skill in diagnosing and troubleshooting issues
• Demonstrated organizational, planning and time management skills
• Basic understanding of research frameworks
• Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)
• Location: 820 Follin Lane, Vienna, VA 22180

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