Customer Service Representative

Benefits

Additional Information

Job Responsibilities Customer Service Receive and process customer orders by phone, email, or fax. Coordinate with team members to ensure customer expectations are met (eliminate errors, ensure satisfaction, enter pricing, fax pricing to customers, issue credits/rebilling). Respond to customer inquiries and provide accurate information. Participate in the outbound communications program and make sales calls based on established criteria. Ensure all work is performed safely in accordance with our top priority. Transactions Manage customer orders accurately using the organization's internal systems and customer purchase orders. Continuously evaluate and identify opportunities for improvements that positively impact customers (e.g., upselling activities and promotion of specialized services). Work closely with the sales team to build customer relationships. Identify additional customer needs and potential opportunities through effective information‑gathering techniques. Communicate findings to the appropriate internal parties. Respond to customer complaints by offering appropriate and timely solutions and alternatives. Follow up to ensure full customer satisfaction. Understand internal resources to resolve issues effectively. Maintain extensive knowledge of product availability (packaging, lead times, inventory), product transfers, and order shipments. Set up and maintain customer accounts. Complete administrative tasks and special projects assigned by the Customer Service Manager. Technical Skills Post‑secondary education; a diploma in business or equivalent preferred. One to three years of experience in customer service or business administration. Strong skills in Microsoft Excel, Word, and PowerPoint. Experience with or knowledge of ERP systems, preferably SAP, is an asset. Strong interpersonal and communication skills. High attention to detail and strong time‑management abilities. Base salary range: CAD $50,000-$60,000 annually, depending on experience, skills, and internal equity. This is a 12-month contract position with the possibility of extension or conversion to a permanent role based on business needs and performance. Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law. Let us know if you require a disability-related accommodation. Collection of Information Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us . Brenntag Canada Inc. is an inclusive employer. Accommodation is available in accordance with the applicable law. Brenntag TA Team