Logistic Service Supervisor

About the role

Responsible to coordinate and direct the operation of product distribution system and quality control effort to assure the timely, safe, and environmentally sound and transportation regulatory compliant shipment and delivery of quality products. Coordination of technical support for specialized customer service needs is also a responsibility of the incumbent. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Administer an efficient and timely distribution and delivery network including order and invoice processing, carrier interface and scheduling, and customer/production/sales interface. Also ensures the safe and efficient handling and shipment of products via truck, railroad, and river barge. Monitors performance of rail, truck, and barge fleets to meet production as forecast requirements. Working with Corporate logistics as needed to reallocate fleet assets Manages 3rd party contract rail switching and 3rd party harbor towing activities. Contacts railroad operations personnel and management to address rail billing and operational issues. Manages plant relationship with the company that provides railcar EDI billing, and plant rail operations via Yardmaster®, along with TMS- the system for automated driver access for loading. Assists in developing a framework for supply chain performance measurement to help Westlake promote a better understanding and visibility into our costs, volumes, and asset performance measurements. Serves as SAP subject matter expert for Truck, Rail and Barge billing and shipping functions, which includes being the primary contact for all SAP questions and issues at the facility and identifying and requesting improvements to the existing processes. Assures plant is the best in quality performance by meeting customer requirements 100% of the time, providing facilities and expertise for monitoring product quality, developing specialized techniques, and conducting special investigative work in support of customer and/or plant needs. Coordinates programs to encourage business growth through an improving customer relations climate by providing and facilitating technical assistance to customers, materials handling training programs, evaluations and recommendations associated with customer problems and manages the plant's response and interface to Corporate customer complaint system. Responsible for ensuring complete compliance with applicable transportation related regulations- Department of Transportation, PHMSA, TSA, IATA, IMDG, and United States Coast Guard. Provide regulatory interpretation. Work with Corporate compliance and product stewardship to establish plant compliance with supply chain stewardship management system elements, including and maintaining packaging specifications and working with a MOC process to manage change Coordinates with Westlake's sales team to review / approve customer specification changes, customer visits, and audit requests Participate in site Hazmat Response Team and support coordination of transportation response and incidents. EDUCATION, EXPERIENCE AND QUALIFICATIONS Bachelor's or advanced degree in Logistics / Supply Chain Management or a highly related area of study is preferred. Applicable experience in customer service, shipping, and / or logistics; understanding of applicable transportation regulations, AAR and Coast Guard Strong track record of success in making informed decisions, identifying and resolving operational, planning, and logistics issues in a complex manufacturing environment, and implementing strategies and taking action to optimize operational performance. Strong background and skillset with SAP and supply chain / asset optimization software tools. Excellent project, team leadership, and influencing skills. PHYSICAL DEMANDS This job is performed mainly in an office setting; physical presence is required. While performing the duties of this job, the employee is frequently required to sit; stand; walk; have full use and range of motion of arms, hands and fingers to reach, grasp, hold, push or pull, twist, and work with tools; and talk or hear. The employee is occasionally required to perform tasks that may require bending, stooping, kneeling, crouching, lying down or working from elevated platforms. The employee must be able to move safely over uneven terrain or in confined spaces. The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to see details of objects that are more/l