Inbound Sales Specialist - (Pacific Time Hours)

External

Trupanion · Seattle, WA

Full-timeRemote1w ago

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About the role

At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service.We'relooking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7,365 daysa year - including nights, weekends, and federal holidays - so team members should be prepared to support pet parents whenever they need us most. As an Inbound Sales Specialist, you'll be on the front lines connecting with pet parents during important moments in their journey. You'll engage with warm inbound leads through meaningful conversations, educating potential customers on Trupanion's coverage and helping them make informed decisions about their pet's care and protection. With empathy, authenticity, confidence, and strong active listening skills, you'll uncover each customer's unique needs, answer questions thoughtfully, and guide them through the enrollment process with care. Success in this role comes from building trust, delivering an exceptional customer experience, and consistently achieving individual sales and productivity goals in a fast-paced environment - all while helping cats and dogs live longer, healthier lives. Schedule (Pacific Time Hours) This role is scheduled based on our coverage needs, with schedules varying from week to week, and published two weeks in advance. Team members will work 40 hours per week and will have at least one day off each week, but the exact start and end times and days worked will vary. Candidates should be comfortable with a dynamic schedule and flexibility in working evenings and weekends. Please Note: We are unable to consider applications submitted without weekend availability. At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US aside fromAlabama, California, Florida, Georgia, Illinois, Nevada & New York . You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are notpermitted . If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.

Responsibilities

Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions

Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions

Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making

Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process

Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication

Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience

Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment

Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows

Navigate multiple systems and tools to deliver a seamless and efficient customer experience

Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment

Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system

Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates

Experience you have:

2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential

1+ years of experience in a customer service role is essential

Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment

Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-orient

Inbound Sales Specialist - (Pacific Time Hours)

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