Point of contact for Sales Representative to get status or other order information/questions
Perform various sales support duties relating to ordering and general customer support responsibilities
Providing administrative support with pricing, quoting and discounting requests including obtaining approvals and ensuring submitted requests are handled accurately and timely
Submitting internal orders and No Charge orders which includes obtaining information from Sales Reps and obtaining manager approvals
Working with external customers to verify payment terms and obtain documentation on Health & Safety, ISO, Assessments & Surveys, Vendor Setup, etc.
Working with IT, procurement, and other teams to support the onboarding of new employees, including ordering PCs and other equipment, as well as arranging new user setup for tools and resources
Updating and creating Support and Process documentation as required
Enable seamless flow of orders across the customer journey from the PO to Installation, by working with other teams to provide quick response times for customer inquiries
Act as a liaison between Sales Representatives, customers, and business partners (COpC, WLA, FSE etc.) with order
Proactively identify and assist in resolving issues or delays
Communication - Keep Sales Representative and customer updated on any issues or delays
Determine what to do when situations fall out of process and work with Business Partners to avoid delays
Assist with gathering customer data (for example, correct email, phone number and address), as well as updating CRM
Additional SAP/CRM and SF support and guidance, pulling invoices, verifying schedule of install and Services details, providing site preparation information, shipping, and delivery tracking, etc.
Assist with Buy Back/Form and approvals
Contribute to various projects and activities, as assigned
Requirements
Required:
Higher education or specialized training/certification or equivalent combination of education and experience
Minimum of 3 years relevant experience
Desired:
Proficient computer skills; experience in use of database software applications such as SAP, Microsoft Office, etc. desired
Very strong quantitative and analytical skills
Excellent verbal, written and phone communications skills
Interest in laboratory analytical and diagnostics instrumentation, supplies, and services
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 12, 2026 or until the job is no longer posted.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Administration
Benefits
Health insuranceRemote work optionsEquity / stock optionsPerformance bonus
Additional Information
Job Description
Agilent is looking for a motivated individual to join their Customer Engagement and Channel Enablement Organization. This is a dynamic role where you will get the opportunity to partner with various departments within Agilent such as sales, contracts, finance, IT, etc. to satisfy customers, support key strategic initiatives, conduct analytics, etc., and help drive incremental revenue.
Agilent · DE Wilmington