Pathway of Hope - Case Worker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: This position brings life to the mission of The Salvation Army Okanagan Central through casework services through the Pathway of Hope initiative. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. This position provides casework services through a collaborative approach in which the ministry unit partners as stakeholders in serving the community. The position attends ministry unit locations to meet with participants, (Rutland and Westbank Community Services) and also engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each Community Services team. This position also works with ministry unit to produce and promote opportunities for corps members and volunteers to get involved with supporting families. Accountabilities: General Meet with participants via in person and/or video conferencing, travel to two (2) Community Services locations in Kelowna and Westbank; may engage with participants in public settings or in homes, as appropriate. Along with other local team members, such as a spiritual care representative, team leader and other supporting PoH volunteers will journey with participants to reach their goals and build hope for the future. Support ministry unit integration and encourage the delivery of spiritual care services by each ministry unit team. Work with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families. Ministry Unit Coordination Serve as a caseworker for Pathway of Hope for the Community Services locations in Kelowna and Westbank; Work with each Community Services office Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective. Connect with each location (via phone, video conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements. Facilitate ministry unit access to the services of the THQ/DHQ Pathway of Hope team including case consultation and technical assistance, training and development, evaluation, and reporting. Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements. Attend and participate in training and meetings as required by the Ministry Units, Divisional and Territorial Headquarters. Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team. Connect regularly with the Community Services Director for support as required and to provide up-to-date and accurate progress reports. Connect with the DHQ Divisional PoH Coordinator virtually at least monthly to discuss participant progress, team functioning; to collaborate, promote and organize training opportunities. Case Management Services Perform all aspects of the case management process, initial and ongoing for participants files using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.) Perform traditional casework in accordance with program directives for non-POH participants. Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans and schedule regular meetings to review progress and engage in further planning. Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation. Provide information and referral services as needed for participants and may also include individuals not eligible for support through the Pathway of Hope prog