Be the first point of contact for client inquiries, delivering exceptional service via phone and email.
Maintain and analyse energy data, producing reports and spreadsheets to support legislative compliance and energy-saving initiatives.
Coordinate with suppliers and contractors to ensure timely and accurate service delivery.
Partner with internal energy consultants to prepare for client meetings, ensuring all relevant documentation is in place.
Draft and manage client agreements, ensuring accuracy and compliance.
Process legislative refunds and manage site changes, including additions, removals, and tenancy updates.
Support metering and siteworks projects, guiding clients through each step.
Keep CRM systems up to date with meter data, contracts, and agreements.
Participate in ongoing training, monthly one-on-ones, and performance reviews to support your growth.
Contribute to process improvements and share ideas that enhance service delivery.
Uphold World Kinect's values by treating customers with fairness, transparency, and respect.
Requirements
Excellent communication skills, both written and verbal.
A collaborative mindset and strong team spirit.
Ability to manage multiple priorities and meet deadlines.
A passion for delivering outstanding customer service.
Previous experience in administration and customer support.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong organisational skills and attention to detail.
Self-motivation and the ability to work independently.
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World Fuel Services Europe, Ltd.
Additional Information
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Energy Services Administrator
Location: Elland, UK
Join World Kinect and help power a more sustainable future.
As an Energy Services Administrator , you'll play a key role in supporting our clients and internal teams with energy data management, regulatory compliance, and project coordination. This is a fantastic opportunity to be part of a global energy solutions company that values innovation, collaboration, and customer success.
Schedule: Hybrid - IN OFFICE - Monday, Tuesday, Wednesday. WFH - Thursday and Friday.
Wfscorp · Elland, UK