RaceTrac is seeking a POS Systems Engineer I to support and enhance the technology that powers our retail stores. In this role, you will work hands‑on with point‑of‑sale and payment systems to ensure our stores can reliably process transactions and serve customers without disruption.
This is a technical, production‑support role focused on real‑world retail systems-not a business analyst or script‑only QA position. You will troubleshoot live issues, manage POS configurations and menus, and support system upgrades across a large, multi‑site retail environment.
This position is ideal for someone who has experience supporting POS or retail technology and wants deeper exposure to production systems, payments, and systems integration.
Responsibilities
Support, troubleshoot, and maintain POS systems , pin pads, self‑checkout kiosks, and fuel‑related payment technology used in RaceTrac stores.
Investigate and resolve POS and payment issues in production environments, focusing on uptime, performance, and reliability.
Manage and deploy POS menus, configurations, and software updates across multiple locations.
Support payment and transaction flows , ensuring accurate and secure processing.
Assist with system integrations across the retail technology ecosystem.
Participate in POS enhancements, upgrades, and new technology rollouts.
Create and maintain technical documentation, operating procedures, and support runbooks.
Collaborate with engineering, operations, and cross‑functional teams to resolve issues and improve system stability.
Required Qualifications
1-2 years of experience supporting or maintaining retail or hospitality POS systems (e.g., Aloha, Toast, ARBOS, or similar).
Experience with POS payments , transaction flows, and related software components.
Strong troubleshooting, analytical, and problem‑solving skills.
Ability to communicate technical issues clearly, both verbally and in writing.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (preferred but not required).
Ensures proposed and current architectures are aligned with security governance and architecture standards.
Responsible for resolving escalation of complex issues as needed to ensure timely resolution of issues, perform root cause analysis & implement proactive preventative measures.
Work with solutions managers, security and architects to develop, test, implement and support new business capabilities to drive efficiencies for store teams and seamless experiences for guests.
Plan and execute major platform, service packs and operating system upgrades across all environments in conjunction with IT, 3rd party vendors and business stakeholders.
Create, maintain and communication support documentation for support teams.
Address security standards and compliance requirements such as Payment Card Industry(PCI) compliance and standards for Personally Identifiable Information(PII).
Evaluate third-party software products for integrations with various applications leveraging standard API's
Racetrac · 200 Galleria Parkway Se Suite 900 Atlanta, GA 30339