Quality Assurance Analyst I, Manheim Mobile Inspections
External
Cox Automotive · RemoteFull-timeRemoteToday
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About the role
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees ge
Benefits
Job DescriptionThis is a remote position with a strong preference for candidates based in MichiganThe role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking.Primary Duties & Key ResponsibilitiesGain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologiesInvestigate, analyze and resolve inspection issues and arbitrations from both internal and external customersMaintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMSRespond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolutionMust be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issuesReview, analyze and make timely corrections to vehicle condition reports (CR's) for all inspection issuesRequest, Monitor, track, and follow up on lessons learned, preventative and corrective actionsCommunicate progress, identify and promptly raise risks or issues to ManagerAssist with coaching and training documentationTesting of new guidelines, changes or adjustments to guidelines or the applicationLearns and complies with company standards and policiesRegular and consistent attendance and availabilityAssists with special projects and performs other duties as assignedRequired Experience & Specialized Knowledge and SkillsBachelor's degree in related discipline; or equivalent combination of education and work-related experiencePreferred 3-4 years' experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field levelExcellent time management skills with the ability to multi-task and prioritize day-to-day responsibilitiesSelf-motivated and can motivate othersAbility to work in a high performance, fast-paced team environmentExcellent organizational skills, customer-focused, proactive, and team-orientedEffective communication (written and verbal) and interpersonal skills requiredDetail oriented, highly focused and very organizedAbility to work with remote supervision, self-starter and have the ability to work independently to meet objectivesAbility to adapt to and work effectively within a constantly changing environmentVision abilities required include close, distance and depth perception.Exposure to moderate noise levels.Work Conditions: Regular exposure to outside environmental conditionsTravel less than 10%Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.Drug TestingVision insuranceRemote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Technical Operations Job Profile Quality Assurance Analyst I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time Work Shift Day
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