Client Adoption Advisor

Responsibilities

• Client Engagement
• Organizes and leads client engagement to map use cases and accelerate product adoption
• Orchestrates impactful customer-facing sessions including planning office hours, demonstrations, and education
• Fields management of strategic accounts during adoption and through to referenceability.
• Strategy and Optimization
• Proactively identify, mitigate and escalate barriers to adoption, including user resistance and operational inefficiencies
• Assist in defining KPIs for user engagement, stakeholder satisfaction, and adoption success
• Propose and execute recommendations for sustainable stakeholder engagement
• Implementations & Software Launches
• Partners with Cross Functional Leaders during launch, integration, and deployment to drive adoption and build repeatable processes
• Collaborates with implementation teams to launch releases to strategic clients
• Coordinates and oversees the completion of all aspects of pre-commercial projects; Ensures adherence to master plans and schedules.
• Ensures new product releases include adoption-ready materials for immediate use by Merge and clients
• Develops project/program proposals and effectively communicates requirements to gain management support and buy-in.
• Cross-Functional Collaboration
• Collaborate with product and marketing teams to create scalable adoption resources (playbooks, webinars, and micro-learnings), customer participation and thought leadership.
• Provide strategic feedback to cross-functional teams based on adoption patterns, user experience and implementation blockers
• Mentors and inspires team members cross-functionally to accomplish group goals.
• Post Implementation
• Lead strategic clients from adoption through to referenceability
• Manage reference client community
• Ass

Benefits

Additional Information

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery Meet your radiology, cardiology, enterprise imaging needs - on your own terms - with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge's Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge's portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology. Operating with a high degree of autonomy, the Client Adoption Advisor serves as a strategic lead responsible for driving innovation adoption and client referenceability through oversight of pre- and post-commercial launch activities. This role provides end-to-end coordination across cross-functional teams - including Product, Development, Design, Implementation, Training, Go-to-Market, and Client stakeholders-to ensure alignment, operational readiness, and successful delivery of launch objectives. The Client Adoption Advisor also manages relationships with customers participating in pre-commercial initiatives, helps guide them through the adoption journey, and supports a positive client experience that contributes to long-term adoption and referenceability. Qualifications Required: Minimum 10 years of experience in project management or services. Minimum 5 years of experience with healthcare organizations and imaging IT Experience managing pre-commercial, including beta/pilot clients, early adopters, or client innovation partnerships Demonstrated success driving enterprise-level product adoption and change management initiatives across complex client environments Working knowledge of healthcare IT systems, clinical workflows, and interoperability concepts (e.g., HL7, FHIR preferred) Ability to identify trends and convert insights into actionable adoption strategies and product feedback Experience building scalable adoption frameworks, playbooks, or enablement programs Skilled in facilitating cross-functional workshops and client-facing strategy sessions Demonstrated ability to lead through influence without direct authority across matrixed organizations and align diverse client priorities Bachelor's Degree in Business, Healthcare, Organizational Development or related discipline or equivalent work experience Travel (average 50%) will be required Core Competencies: Advanced consultative skills to build client relationships to foster a sense of confidence as a trusted advisor while managing change Strong written and oral communication with the ability to present ideas in business-friendly and professional manner Advanced judgment, problem resolution, organizational, cross-collaboration, conflict resolution, negotiation, and decision-making skills Familiarity with quality management systems and working in (FDA) regulated environments.

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