Sr. Director, US Medical & Pharmacy
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Senior Director, US Medical & Pharmacy serves as an enterprise-wide leader within the Global Benefits COE supporting the execution, coordination and operational performance of our U.S. medical and pharmacy programs. In this highly visible role, you will help translate established benefits strategy into effective execution through operational oversight, vendor coordination, and deep financial and data-driven analysis that enhance employee wellbeing, expand access to care and support long-term cost sustainability-in alignment with our overall Employee Value Proposition. Job Description You will be responsible for managing a complex ecosystem of vendor relationships that supports a diverse workforce of roughly 100,000 employees across Comcast Connectivity and Platforms, NBCUniversal and Universal Destinations & Experiences. The ideal candidate excels in critical thinking and applied financial analysis, complex problem solving and influencing at the executive level through clear data driven insights and executive ready materials to drive enterprise level impact. Core Responsibilities Health Plan Strategy & Design Executes and supports established health care strategies in alignment with Comcast NBCUniversal's business needs, and Total Rewards' goals and objectives. Conducts deep operational and financial analysis of existing medical and pharmacy programs, including PBM performance, utilization trends, and cost drivers that improve outcomes and create a differentiated employee experience. Manages day-to-day vendor relationships, ensuring effective administration, issue resolution, and performance against contractual and service expectations tailored to the unique needs of our business and workforce. Executive Leadership Engagement Supports executive leadership discussions as part of ongoing plan governance (Benefits Fiduciary and Benefits Management Committees) to align on to align on program performance, financial outcomes, and operational priorities Ability to articulate complex topics in a concise and compelling business case including explaining cost drivers, spend variances, PBM dynamics, and the construct of medical and pharmacy trend increases to facilitate senior leadership understanding and decision making. Ability to develop executive level presentation materials including summaries and data-driven narratives and data visualizations. Builds understanding and awareness of physical wellbeing strategy, key initiatives, and their business value with key Human Resource stakeholders. Engages with ERGs and various wellbeing groups to educate and promote the value of our benefits. Financial Oversight Has in-depth knowledge of health care financial forecasting/underwriting principles including self-insured medical and pharmacy plan administration and payment models. Tracks and monitors medical and pharmacy budget spend, including reconciling forecasts, actuals, and vendor financial reporting including: Partners closely with actuarial and analytics partners on annual accrual rate setting, claims reforecasting, Incurred but Not Paid (IBNP) reserve setting and ongoing claims performance monitoring. Supports multi-year cost forecasting activities of self-funded and fully insured health care program costs in alignment with Comcast's Long Range Planning process. Partners with Finance to support ongoing plan performance monitoring including reconciliation of actual plan payments with actuarial forecasts. Partners with consultants and Comcast's Data Services teams to monitor plan performance, identify underlying claims trends, assess member-level impacts of new program initiatives and validate ROI. Health Plan Governance and Oversight Supports governance and operational oversight of major medical and pharmacy plan vendors, ensuring exceptional service delivery and issue resolution. Partners across Total Rewards in order to inform future strategic opportunities and ensure effective management of Comcast's health care programs across a variety of complex organizational functions. Consults with Comcast clinical team (MSI) on medical plan policy and design. Partners with HR Service Delivery and Benefits Shared Services teams regarding the technical/operational requirements to support ongoing vendor administration. Leads