MSL Support and Clinician Engagement (East)

About the role

The MSL Support & Clinician Engagement role is designed to expand the effectiveness and reach of the Medical Science Liaison (MSL) team. This role provides frontline clinical workflow and medical affairs support to external clinicians while supporting intake and triage of clinical inquiries and routing complex or high ‑ value scientific engagements to Medical Science Liaisons (MSLs). This position plays a critical role in proactive follow ‑ up on early test orders, management and triage of inbound medical inquiries, and coordination of connections between clinicians and aligned MSLs. By absorbing routine and repeatable work, this role enables MSLs to operate at the top of their scope and remain focused on high-impact scientific exchange, strategy, and thought leadership. Job Responsibilities Clinician Support & Onboarding Serves as a point of contact for inbound clinician communications directed to the MSL team as needed. Delivers proactive onboarding support for new ordering clinicians. Tracks early ordering behavior and identifies opportunities for education, clarification, or escalation. Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL. MSL Enablement & Scientific Triage Triages requests for test result discussions and scientific consults to the appropriate MSL. Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed. Supports follow-up clinician interaction after MSL engagements as appropriate. Occasional travel to conferences, as needed. Operational & Communication Support Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses. Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools. Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement. Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials. People Manager No Education, Experience, and Skills Required Bachelor's degree in genetics, biology, healthcare, life sciences, or related fields. Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians. High level of organization, attention to detail, and comfort managing multiple concurrent requests. Ability to work independently in a remote environment while collaborating closely with a national team. Proficiency in Microsoft Office 365 and comfort learning new systems and tools. Willing to travel 25% as needed. Preferred Background or experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs. Familiarity with genetic testing concepts, rare disease workflows, or pediatric care. Demonstrated interest in a career path toward Medical Science Liaison or other Medical Affairs roles. Certificates, Licenses, Registrations None Physical Demands Sedentary role requiring prolonged computer use, virtual meetings, and electronic communication. Work Environment Work is primarily performed in a remote office setting. Acknowledgements The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. #LI-REMOTE Pay Transparency, Budgeted Range $75,000 - $89,000 USD ~ Science - Minded, Patient - Focused. At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care. Experts in what matters most. With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry's genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust. SEQUENCING HAS THE

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Additional Information

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world's largest, rare disease data sets. For more information, please visit www.genedx.com .

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