Customer Service Officer (Shopping Mall) #NJN

Requirements

• GCE O Level/ Diploma in related field
• At least 1 year of proven customer service experience in the retail / mall industry.
• Jessica Nguyen Huynh Thanh Truc
• CEI Reg. No. R23113787
• EA License No. 99C4599
• We regret that only shortlisted candidates will be notified.

Additional Information

Buona Vista Monday to Friday with 3 rotating shifts 930am-1830pm / 1200pm-2100pm / 1315pm-2215pm Job Responsibilities - Handle systems relating to shopper management and assist in mall inspection - Assist CMO in tenant relation matters (E.g. Facilitate tenant's request and issuance of mall communication materials) - Provide assistance and general information to shoppers at the Concierge Desk - Handle the administrative and clerical work relating to the events and promotions at the mall - Handle mall redemption programs such as vouchers, premiums, and parking - Assist in customer reward programs including educating tenants on the voucher program - Assist in collating tenants' gift voucher reimbursement. - Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc. - Handling and administering Lost & Found items - Answering incoming phone lines and email enquires - Assist with assigned administrative duties from Marcom Manager - Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc. - Prepare monthly duty roster and ensure efficient allocation of manpower. - Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

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