Additional Information
POSITION SUMMARY
The Commercial/Industrial HVAC/R Field Service Energy Specialist will work with numerous system parts and mechanisms, to maintain, diagnose and correct HVAC/R system problems. This includes replacing parts and adjusting system controls for better performance by using special tools and diagnostic equipment. Ideal candidates will need to have knowledge of HVAC/R equipment and know the proper service procedures needed to make repairs to equipment in the RETAIL/SUPERMARKET ENVIRONMENT . Responsible for supporting the Energy/Engineering Team with managing maintenance capital replacement projects involving building and equipment assets for our client supermarket sites. Tasks include project planning, project creation, tracking, purchasing/purchase order processing and invoicing, project closeout, asset management, contracts management and other responsibilities as assigned.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Build strong customer relationships; build knowledge and understanding of new and existing customer needs/expectations.
Provides service on heating, cooling and refrigeration systems.
Troubleshoots units that are not working and replaces parts that are defective.
Performs related work as assigned.
Repair of refrigeration, air conditioning, heating, control systems, and humidity and temperature control systems.
Troubleshoot and repair all electrical and mechanical components of HVAC/R equipment.
Provides startups and troubleshooting for a variety of commercial HVAC/R systems, meets with customers, evaluates their needs and makes recommendations.
Troubleshooting, diagnosis, and repairing of commercial/ industrial refrigeration, air conditioning and multi-zone heating and cooling systems.
Ability to effectively communicate information and respond to questions in person-to-person and/or small group situations with internal and external customers.
Ability to thrive in a fast-paced, customer-focused work environment; ability to balance workload with technicians' and customers' needs.
Ability to establish rapport with customers.
Ability to maintain confidentiality and use discretion with information.
Ability to read and understand documents such as policy manuals, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to utilize common-sense understanding in order to carry out written, oral, or diagrammed instructions.
Ability to take timely action to effectively solve problems, using established policies and procedures.
Notify Project Specialists, Maintenance banner leads and/or 3rd Party Vendors to begin the project implementation process.
Purchase equipment and services through the creation and distribution of Purchase Orders related to approved projects to the appropriate parties and make sure jobs are started and POs are processed timely.
Work with the Project Specialists to build project trackers and input necessary information into them for project management use.
Participate in Weekly/Bi-Weekly Meetings with our Specialists, 3rd Party Vendors and Banner Leads to review project status and update trackers.
Manage invoice payment process.
Initiate project close out processes and procedures once jobs are completed to make sure all the invoices are processed, and COs are submitted.
Assist in the management of the Building and Equipment portion of the commissioning process for Building, HVAC and Refrigeration (BHR) and Miscellaneous Maintenance projects.
Other assigned projects and administrative duties as directed to assist in the management of the building, equipment, refrigeration, and HVAC maintenance replacement projects.
Set up and maintain warranty tracking methods for the department.
Interact with the format team to update plans when replacements are non-standard, or plans/ updates are needed.
Communicate to the Maintenance Team the vendor/model changes for new equipment and provide the relevant service vendor information and models to 3rd party vendors as required.
City · Raleigh, NC