Additional Information
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Land Rover Lynnwood is looking for a dynamic Service Manager to join their team!
The Service Manager is responsible for the performance of our service business, while creating an inviting atmosphere for our customers and employees. In this role, the Service Manager will plan, train, lead, and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
As a Service Manager, you will be responsible for the following:
Set a clear vision and goals for the Service Department to achieve targeted performance
Coach, develop, engage and motivate the team to achieve key goals and performance expectations
Attract, develop and retain the very best talent for the Service Department
Creating an exceptional customer experience to drive customer loyalty
Analyze the business to determine shortfalls and develop action plans to improve performance
Drive the business through a high level of involvement in the day-to-day operations
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Follow up with customers to obtain feedback and ensure they are satisfied with received service
What you need to be successful:
3 to 4 years of experience running an automotive service department is required
High-line experience strongly preferred
People oriented, earn customers and employee's loyalty with a positive and energetic personality
Ability to build strong teams and lead by example
Desire to recruit, coach, train and mentor service staff to exceed their goals
Self-motivated, enthusiastic presence in a team environment
Strong written and verbal communications skills
Total Target Compensation: $150k - $160k (DOE)
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INDRA
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Holmanautogroup · Seattle