Ability to work effectively in a fast‑paced environment, managing competing priorities with strong organizational and time‑management skills.
Demonstrated success in achieving individual development goals and performance objectives.
Excellent analytical, critical thinking, and decision-making skills.
Strong written and verbal communication skills, with the ability to explain complex decisions clearly.
Proven customer service skills with a genuine commitment to helping others.
Highly organized, goal oriented, and able to manage multiple priorities effectively.
Ability to adapt and thrive in a changing, evolving organization.
Proficiency in a Windows based environment, including Word, Excel, and PowerPoint.
It'd be a plus if you had:
1 year of experience managing Short Term Disability, Paid Leave, and/or Absence claims.
Previous knowledge of claim and risk management, including contract interpretation and administration.
College degree preferred or equivalent relevant experience.
Additional Requirements:
This position will work virtually; therefore, new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:
Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
Quiet area in your home with minimal distractions and noise free.
Reliability and Dependability throughout our extensive training program is required.
Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.
At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
#LI-SC1
What we offer you:
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and c
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave
Additional Information
Job Classification:
Operations - Insurance Operations
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions!
As a Paid Leave Associate Claim Examiner , you will play a critical role in supporting our customers during some of the most important moments of their lives. You will manage a caseload of state paid leave and absence claims , applying sound judgment, analytical expertise, and empathy to deliver optimal claims handling and timely, accurate decisions.
This role offers the opportunity to make a meaningful impact while working in a collaborative, performance driven environment that values quality, accountability, and professional growth.
The current employee work arrangement for this position is fully virtual . While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.
What you can expect:
Will effectively and accurately manage a block of State Paid Leave, and Absence claims.
Focus on customer experience to deliver the best experience for our customers.
Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.
A strong customer focus evidenced through maintaining customer relationships.
Pru · Virtual Office, NJ