Growth Partner

About the role

Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action. You'll work directly with practice administrators, call center staff, and clinical leadership. You'll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it. You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.