The College of Veterinary Medicine at Washington State University is recruiting Patient Services Coordinators (PSCs) to support multiple specialty services within the Veterinary Teaching Hospital, including but not limited to Orthopedic Surgery, Cardiology, and Emergency Services .
Patient Services Coordinators serve as a vital link between clients, referring veterinarians, the general public, and hospital personnel. In this role, you will coordinate and support patient and client care needs while helping ensure smooth day-to-day operations within assigned service areas. Positions may focus on a primary specialty while also providing cross-coverage and backup support to other services to ensure seamless service delivery and continuity of care.
Responsibilities
Act as the primary point of contact and liaison between clients, referring veterinarians, the public, and Veterinary Teaching Hospital personnel
Communicate with clients and referring veterinarians regarding hospitalized patients, follow-up care, diagnostics, treatment plans (within scope of role), cost estimates, cost updates, and hospital policies
Coordinate interdepartmental service consultations and case transfers, as directed by primary clinicians
Assist with scheduling, patient flow coordination, and daily operational support within assigned specialty services
Provide cross-training and backup support to other Patient Services Coordinators as needed
Support orientation of new interns, residents, students, and staff by assisting with clerical procedures and preparing orientation materials
Communicate hospital services, charges, fees, and policies clearly and professionally to the public
Additional Information:
This is a full time (100 % FTE), permanent position. This position is overtime eligible.
Monthly Salary: $3,665 to $4,882 | Range 41 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 .
In accordance with RCW 49.58.110 , the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.
Required Qualifications:
High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.
Requirements
Experience working in veterinary clinic/setting.
Experience providing coordination and support activities to clients and clinicians.
Experience with use of medical terminology.
Experience with reading and scanning medical records for key words and information.
Strong ability to multi-task or adjust to a changing workflow throughout the day.
Position Sponsorship Eligibility: Not eligible for work visa sponsorship
About the College - College of Veterinary Medicine | Washington State University
Area/College: College of Veterinary Medicine
Department Name: Veterinary Teaching Hospital
Location: Pullman, WA
Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Resume
Cover Letter
External candidates , upload all documents in the "Application Document" section of your application.
Current WSU Employees (internal candidates) , before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the "Resume/Cover Letter" section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
Reference contact information will be requested later in the recruitment process through Workday.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined b
Benefits
Health insuranceDental insurancePaid time off
Additional Information
Online applications must be received before 11:59pm on:
If a date is not listed above, review the Applicant Instructions below for more details.
Available Title(s):
284F-YN_CS_NPS - Patient Services Coordinator
Business Title:
Patient Services Coordinator | College of Veterinary Medicine
Employee Type:
Classified
Position Details:
Wsu · Unknown