Program Lead, Hospitality & Events

About the role

The Corporate Real Estate & Workplace Strategy (CRE&WS) team plays an important role in shaping those experiences by supporting the functionality, reliability, comfort, safety, and efficiency of our built environment. Within CRE&WS, the hospitality and events function helps bring people together through in-person, hybrid, and virtual experiences across North America that support internal teams, clients, and business partners. This team is focused on delivering thoughtful, high-quality service and creating seamless experiences that leave a lasting impression on associates, clients, and guests. About This Position This is an exciting opportunity for a hospitality and events professional who enjoys creating exceptional experiences and managing complex operations with excellence. As Program Lead, Hospitality & Events, you will oversee a hospitality program designed to deliver a high-quality, client-focused experience across a wide range of events and workplace interactions. You will partner closely with CRE&WS, internal stakeholders, service providers, and vendors to ensure hospitality and event operations are executed consistently, efficiently, and with a strong service mindset. This role offers the opportunity to influence the guest and employee experience, drive operational excellence, and contribute to continuous improvement in a highly visible function. Role Summary Partners with service providers to lead hospitality and event operations for internal stakeholders through planning, execution, and continuous improvement. Oversees hospitality, conference, and event services to ensure a consistent, high-quality experience for associates, clients, and guests. Applies working and conceptual knowledge of facilities management and hospitality operations to independently manage a range of assignments, coordinate processes and information effectively, and recommend process improvements where appropriate.

Responsibilities

• Lead hospitality and event operations to deliver a consistent, high-quality experience for associates, clients, and guests.
• Oversee end-to-end event planning and execution with service providers and internal stakeholders, from defining objectives through onsite delivery.
• Oversee event requests, room reservations, scheduling tools, and related workflows to support efficient service delivery.
• Support budget oversight, forecasting, operational reporting, and program administration for hospitality and events.
• Lead coordination with vendors and internal service partners to ensure operational readiness, alignment, and seamless event execution.
• Manage conference rooms, event spaces, and supporting systems, including ServiceNow requests and room set-up changes in Outlook and internal booking tools.
• Oversee hospitality communications and supporting tools, including digital signage, media programming, shared mailboxes, and issue resolution.
• With minimal guidance, help ensure compliance with facilities management best practices and applicable safety and regulatory standards.
• Monitor ongoing hospitality and facilities-related service activity, contribute to issue resolution, and help ensure service requests are executed in a timely manner.
• Coordinate and collaborate with internal partners and external providers to maintain effective service levels and support a safe, reliable, clean, and comfortable environment.
• Contribute to continuous improvement efforts by identifying workflow, service delivery, and operational process enhancements.
• Support vendor coordination and contribute to the assessment of vendor performance in partnership with more senior team members.
• Serve as a knowledgeable resource on hospitality and event operations, providing guidance and support to stakeholders and partners as needed.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate.

Requirements

• Requi

Benefits

Additional Information

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou'll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you'll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity . Join us for the opportunity to g row and make a difference in ways that matter to you .

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