Provide hands-on IT support to end users (primarily in Boxmeer and occasionally other sites), ensuring a high-quality user experience
Act as a back-up for local site support (e.g. Amersfoort), stepping in independently when needed
Handle and resolve incidents and service requests via ServiceNow, including troubleshooting hardware, software and workplace tools
Support workplace services improvements, testing and implementation of new solutions within the endpoint environment
Collaborate with global IT teams and external partners (e.g. service providers), supporting ticket resolution and continuous improvement
Support local IT tasks (e.g. basic network/device checks, on-site troubleshooting) and occasionally contribute to projects or migrations
Who we're looking for
We're looking for someone who is service-minded, hands-on and genuinely enjoys helping users. You take ownership, stay calm under pressure and ensure users feel supported.
You'll also bring:
Solid foundational knowledge of Microsoft environments (Windows 10/11, Microsoft 365, Entra ID / Active Directory)
Initial experience or strong interest in IT support / workplace services
A customer-focused mindset with strong communication skills
Pro-active attitude and mindset improving the user experience
Willingness to work on-site (Boxmeer 2-3 days per week) and travel occasionally to other locations
Interest in learning and developing within our Global IT Services organisation
Requirements
Experience with ServiceNow or similar ticketing tools
Exposure to endpoint management tools (e.g. Intune, Ivanti)
Dutch language skills or willingness to learn
What you'll receive
As part of Nutreco, you'll join a global organisation with the stability of SHV and a strong focus on long-term development.
You can expect:
A supportive team environment with experienced colleagues
Opportunities to learn and grow within IT (including project exposure)
30 vacation days
Career development possibilities within Nutreco's and SHV
How and why to find out more
This is a great opportunity to start or further develop your IT career in a role that combines hands-on support with exposure to global IT operations.
If you're ready to own your development and make a real impact, we'd love to hear from you.
Our organisation:
Equal Opportunity Employer:
Benefits
Paid time offParental leave
Additional Information
Job Description:
Why join us
Own your responsibility at Nutreco, an SHV company. In this role, you'll be at the heart of our digital workplace, directly supporting end users and shaping their day-to-day experience with technology. Join us as an IT Workplace Support Engineer and Own your impact, Own your service and Own your results.
The IT Workplace Services team ensures a seamless digital working environment across Nutreco. Acting as the link between users and IT, the team supports daily operations while improving workplace solutions. You'll work in an international environment, collaborating with global (IT) colleagues and external service providers that have a direct impact on the user's experience.
Nutreco · Boxmeer, North Brabant