Project Manager - Risk (L09)

Responsibilities

• Deliver Risk Engagement Strategy programs including Learning & Development initiatives, offsites, leadership visits, communications, and rhythm-of-business routines-owning end-to-end planning, logistics, stakeholder coordination, and post-event follow-through.
• Deliver AI Strategy for Risk initiatives by coordinating AI/GenAI and automation use-case intake, supporting prioritization, and driving execution in partnership with Risk, Data/Analytics, Technology, and governance teams.
• By / through (indicative but nor exhaustive)
• Building and managing integrated project plans (scope, timelines, milestones, dependencies, resources), ensuring on-time delivery across multiple concurrent workstreams.
• Running project governance and operating cadence (workstream meetings, action tracking, decision logs), escalate blockers, and ensure timely resolution of issues and dependencies.
• Tracking and reporting delivery progress, risks, and issues ; develop mitigation plans and ensure appropriate escalation to the Risk India Leader and stakeholders.
• Creating executive-ready communications including crisp PowerPoint updates, status summaries, decision papers, and leadership readouts that highlight progress, risks, adoption, and outcomes.
• Developing and maintaining dashboards and reporting (e.g., Tableau and/or other tools) to provide transparency into milestones, adoption, and value realization for engagement and AI initiatives.
• Supporting process digitization/automation delivery by documenting requirements, coordinating testing/UAT, managing implementation readiness, and partnering with Business Analysts and technical teams to drive deployment.
• Ensuring governance-ready documentation for AI initiatives (e.g., use-case documentation, assumptions, controls/approvals tracking, change management and adoption plans) in line with Risk and enterprise

Benefits

Additional Information

Job Description: Role Title : Project Manager - Risk (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership role Organizational Overview: Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Risk India team, requiring cross-functional effectiveness, and contribute to Enterprise, Compliance, Credit, Operational and Supervisory Affairs Risk pillar. Position Overview: We are looking for a proactive and resourceful Mid-Level Project Manager to partner with the Risk India Leader and manage key projects that enhance operational efficiency and stakeholder engagement. This role involves driving initiatives such as Learning & Development programs, senior leadership visits, offsite events, and process digitization efforts. The ideal candidate will have prior experience working as a Business Analyst or Project Manager in process digitization and be skilled in data visualization and presentation tools. Role Summary: We are seeking a proactive and resourceful mid-level Project Manager to partner closely with the Risk India Leader to deliver a balanced portfolio of initiatives across Risk Engagement Strategy and AI Strategy for Risk . The role will execute end-to-end delivery of stakeholder engagement programs-Learning & Development, senior leadership visits, offsites, communications, and rhythm-of-business routines-ensuring strong planning, logistics, stakeholder coordination, and measurable outcomes, while also driving delivery of Risk's AI initiatives by coordinating intake and prioritization of AI use cases, managing project plans and dependencies with Risk, Data/Analytics, Technology, and governance teams, supporting process automation and Gen AI adoption, and tracking milestones, risks, and value realization through dashboards and executive-ready reporting.

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