Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy through research, workshops, and co-design.
Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.
Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a "test and learn" mindset
Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes.
Contribute to evolving our design system for consistency, scalability, and efficiency.
Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions.
Requirements
Proven experience designing digital/staff products end-to-end in cross-functional product teams.
Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
Excellent interaction and UI design skills, with an eye for detail and craft.
Experience designing for complex systems, services, or platforms, not just isolated features.
Strong collaboration and communication skills - you're as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
Comfortable navigating ambiguity and complexity, balancing customer needs with business goals.
Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data).
A portfolio that showcases end-to-end product design thinking, craft, and measurable impact.
Experience designing within Financial Services or other regulated environments, with an un
Additional Information
2x Senior Product Designer - 1 x 12 month fixed term and 1 x permanent Sydney Based | Full Time | 50% Office Attendance
Do work that matters
At CommBank, we're focused on improving how businesses interact with cash-making it simpler, safer and more sustainable across Australia.
Join our Cash Sustainability Crew as a Senior Product Designer and help shape our cash products, channels and emerging solutions, including propositions like Smart Safe.
You'll apply human-centred design to solve complex problems across the cash portfolio-enhancing existing experiences while shaping new propositions. From discovery to delivery, you'll translate insights into testable concepts and end-to-end experiences, while helping define the problems we solve.
Working in a cross-functional squad, you'll partner with product, engineering, operations and business stakeholders to deliver scalable solutions across digital and physical channels. Your work will support product improvements, MVPs and pilots, and play a key role in influencing product strategy and roadmap decisions through evidence-led design.
See yourself in our team
You're an end-to-end designer who operates across both established and emerging problem spaces-from improving existing experiences to shaping 0→1 propositions.
You bring strong discovery and delivery capability across research, journey mapping, service design, UX/UI and prototyping. You're comfortable navigating ambiguity and using insights to shape both the problem and the solution.
You collaborate closely with Product Managers, Engineers, Operations and frontline teams to understand customer, operational and risk needs-and influence product direction by turning these into clear, actionable opportunities.
You're confident working across physical and digital environments, balancing strategic thinking with hands-on execution to improve customer outcomes and guide product evolution.
Cba · Sydney Cbd Area