Deliver exceptional customer support across phone, email, and chat, ensuring a smooth and positive experience
Understand and resolve customer enquiries efficiently, providing clear and accurate solutions
Guide customers on product features, billing, and technical queries in a confident and helpful manner
Update and maintain system records accurately, ensuring all information is current and compliant
Drive additional value by suggesting relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.
Our requirements:
Fluency in German at a minimum C1 level, enabling confident and professional customer interactions
Strong customer-focused mindset, with a passion for delivering excellent service
Solid IT skills and the ability to quickly learn new systems
Excellent organizational and communication skills, with the ability to multitask effectively
Proficient in MS Office, supporting efficient and accurate daily work
What's in it for you?
Financial stability from day one - competitive salary and employment contract + performance bonus up to 5000 pln per month)
Flexibility that works for you - enjoy our hybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).
Take care of your health - with supplementary medical insurance with LuxMed and Generali group insurance, you and your loved ones can feel secure, knowing you're supported when it truly counts.
Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it's staying active, exploring new passions, or simply treating yourself.
Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead-supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.
Practical everyday support from Team Leader and Project Supporter
Bring a friend, get rewarded - our referral bonus program gives you extra perks when you recommend new colleagues - up to 6000 pln
Work-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
An extra day off for voluntary activities close to your heart
Thinking of relocating? - we'll support you with a change
International experience every day - collaborate in a diverse, multinational environment influenced by British and Swiss culture
Inclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learn
What we hope you'll do next:
Click "Apply now" to complete our brief application form so we can learn more about you.
About Capita
In accordance with Article 13(1) and (2) of the General Data Protection Regulation (GDPR) of April 27, 2016, we hereby inform you that:
The Data Controller of your personal data is Capita (Polska) Sp. z o.o., with its registered office in Kraków, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. For any questions or requests regarding data processing, please contact us at: PrivacyPoland@capita.com.
Your personal data will be processed for the purposes of the recruitment process, including the assessment of qualifications, aptitudes, and skills
Benefits
Health insurancePerformance bonus
Additional Information
Ever finished a day and thought: I really made someone's life easier today? That's exactly what you'll do here. As a Customer Service Agent with German (m/f/d), you'll be the person customers count on - the one who listens, helps, and solves. If you're motivated, love using your German every day, and want a role where your impact is real, this is the opportunity you've been waiting for.
Job title:
Customer Service Agent with German (m/f/d) - part time
Job Description:
Capita · Opole