Coordinates and follows up on unit research efforts. Gathers information from multiple sources according to company guidelines, ensuring effective underwriting performance. May research issues supporting unit objectives and participate on committees or special projects.
Resolves escalated issues, applies underwriting expertise and provides technical oversight to complex issues.
Plans day-to-day work and procedures. Assists management in the development and monitoring of the unit's budget. Responsible for the management of associates including: performance management, salary planning and administration, hiring and placement, and disciplinary actions.
Consults on and performs file reviews as an underwriting subject matter expert with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and product.
Communicates operational plans, direction and productivity results to direct reports. Communicates underwriting results to leadership.
Responsible for delivery of appropriate customer service levels within the team. Follows up and ensures proper handling of escalated customer service requests.
Coaches, develops and provides feedback to associates. Determines and ensures delivery of training and development based on individual and team needs.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director. Direct reports: Typically, Specialists and below .
Typical Skills and Experiences:
Education : Bachelor's degree and pursuit of continued education preferred.
License/Certification/Designation: Pursuit of technical insurance coursework such as CPCU preferred.
Experience : Four years of experience in underwriting, customer service or related experience. Supervisory experience desired.
Knowledge, Abilities and Skills : Detailed knowledge of stat
Benefits
Remote work options
Additional Information
If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
This is a remote position.
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Job Description Summary
Are you a critical thinker who can analyze risks and find insurance solutions that balance customer needs with business goals? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to help people solve real challenges, we want to hear from you!
Our primary customers are insurance agents who count on us to be their business partners and provide them with exceptional service and personal insurance lines products and services that help them grow their businesses. It's a fast-paced environment in a collaborative, team-oriented culture, working in a competitive and growing industry.
In this role, you'll primarily supervise associates in underwriting or underwriting support positions. This involves supervising and coordinating the work activities of the team, including customer service and workflow management. You'll have opportunities to provide your technical expertise to ensure compliance to quality standards while developing and guiding the underwriting team. We'll count on you to coordinate and complete underwriting projects, as well as developing, coaching, training and mentoring individual team members.
Job Description
Nationwide · OH