Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
Level and adjust equipment to include plumbing, gas and electrical connections
Install and instruct customers on the proper use of equipment
Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
Complete all service calls and warranty documentation in an accurate and timely manner
Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
Maintain the delivery truck in safe and working order
Requirements
100% local daily travel required
A valid driver's license
High school diploma or general education degree (GED)
Knowledge of basic plumbing and electrical skills
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Ability to work professionally with colleagues and be a team player
Ability to manage difficult customer situations
Must be self-motivated, customer-oriented person with excellent communication skills
Working Conditions
Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally
The salary range for this position is $50,000 to $69,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
Comprehensive health, dental and vision insuranceWellness discounts on medical premiums100% covered life and long-term disability insurance401k with company matchPTO + holidaysDiscounted gym membershipGenerous Employee Purchase ProgramWellness and volunteer programsMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/VHealth insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonus
Additional Information
We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. We are seeking an Appliance Repair Technician to represent our brand at customer locations while diagnosing, troubleshooting and repairing our domestic premium appliances.
Miele · San Francisco