Manager, Business Support

About the role

VERSANT's Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting. Why This Role Matters This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement. This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work rotational evening and weekend shifts.

Responsibilities

• Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions.
• Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
• Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities.
• Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes.
• Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization.
• Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.
• What You Bring
• 2+ years of people leadership or equivalent experience, preferably within customer support, SaaS, B2B, or operational service environments.
• Strong organizational and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Experience leading customer-facing teams with a focus on service quality, operational metrics, and continuous improvement.
• Excellent written and verbal communication skills with the ability to build trust and influence across teams and customer groups.
• Ability to navigate ambiguity, adapt quickly, and drive solutions with a customer-first mindset.
• Experience with Salesforce, Microsoft Office Suite, Confluence, or related support platforms preferred.
• Knowledge of golf operations, golf technology products, or sports technology environments is strongly preferred.
• Success in this role also requires behaviors aligned with VERSANT's core ways of working:
• Trust - Builds credibility through accountability, consistency, and follow-through with both customers and teammates.
• Teamwork - Collaborates effectively across Partner Care, Product, Operations, and Commercial teams to deliver shared outcomes.
• Transparency - Communicates openly, provides actionable feedback, and creates clarity around priorities and performance expectations.
• Agility - Adapts quickly to evolving business needs, customer challenges, and operational priorities.
• Entrepreneurial Spirit - Proactively identifies opportunities to improve processes, elevate service delivery, and enhance the partner experience.
• Why You'll Love It Here
• Opportunity to help shape the future of sports technology and partner experience within a growing digital business.
• Collaborative and team-oriented culture focused on innovation, development, and continuous learning.
• Exposure to industry-leading brands including GolfNow and GolfPass.
• Hybrid work environment designed to support both flexibility and meaningful in-person collaboration.
• Competitive compensation and comprehensive benefits offerings designed to support employee well-being and professional growth.
• VERSANT Media

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