Accounts receivable -Senior Associate -Immediate Joiner-Night shift

About the role

- Proactively contact customers via telephone and in writing in order to drive collections - Work to agreed quality standards and agreed timescales - Responsible for managing complaints and ensuring compliance - Liaise with internal and external colleagues throughout the business and externally with customers - Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt - Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information - Outbound calls to customers - Maintain customer information on system - Inbound call handling - 2 to 5 years collection experience in a call center environment essential - Computer literate - Excellent verbal and written English communication skills - Good negotiation skills- Decision making, and analytical skills - A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure - Team player with a disposition to learn- Objection handling ability

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Company Intel

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