Service Delivery Manager

External

Proofpoint · UT

Full-timeOn-siteToday

LeadershipStakeholder Management

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About the role

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Service Delivery Manager, Professional Services The Service Delivery Manager, Professional Services is responsible for managing end to end service delivery execution and supporting customer outcomes across an assigned sales region. This is a highly visible, customer facing role accountable for delivery quality, consistency, and successful outcomes, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This role operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal candidate is a hands on delivery leader who enjoys solving complex delivery challenges, influencing without authority, and driving predictable outcomes in a fast paced, high growth organization.

Responsibilities

Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments

Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes

Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization

Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment

Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs

Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate

Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction

Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them

Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes

Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions

Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding

Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions

Collaborate with subject matter experts to support evolving technical and digital delivery capabilities

Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes

Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

What You Bring to the Team

5+ years of experience delivering technical or Professional Services engagements with increasing responsibility

Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority

Hands on experience in Professional Services, Service Delivery, or Customer Success environments

Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities

Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving

Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams

Interest in operational rigor, service quality, and continuous improvement

Bachelor's degree in science, technology, engineering, math, business, or equivalent practical experience desired

Ability to succeed in a customer focused, fast moving, and growth oriented organization

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons y

Service Delivery Manager

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